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About Us with a photo of a dispatch console

The South Shore Regional Emergency Communications Center (SSRECC) is the primary Public Safety Answering Point (PSAP) for the towns of Cohasset, Hingham, Hull and Norwell. We are staffed with 25 full-time employees: Executive Director, Deputy Director, five supervisors and 18 communication specialists. We are a 24-hour operation with three shifts: 12 a.m. to 8 a.m., 8 a.m. to 4 p.m. and 4 p.m. to 12 a.m.

The main office is located at 210 Central Street inside the Hingham Town Hall. SSRECC is governed by a board of directors comprised of the town administrators of the towns we serve. 

In order to work the communications floor, each dispatcher has to meet several requirements.

State 911 Department Requirements:

  • 40 Hour APCO Public Safety Telecommunicator Course

  • 24 Hour Emergency Medical Dispatch Course*

  • 16 Hour Next Generation 911 (NG911) Course (E911 Phone System)

  • 16 Hours of State mandated Continuing Education, Yearly

  • 4 Hour CPR/AED Course*

  • Criminal Justice Information System (CJIS) Certification*

  • National Incident Management System (NIMS) IS-700

  • Incident Command System (ICS) ICS-100 and ICS-200

 

*Recertification required every 2 years

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