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Silent Call Procedure with a photo of smartphone and 911 on the screen

Silent Call Procedure

If you're unable to communicate your emergency for any reason, you can indicate your need for help by pressing digits on your telephone's keypad.

Once you've dialed 9-1-1 and an operator has answered, you can press:

  • 1 if you need police

  • 2 if you need fire services

  • 3 if you need an ambulance

If you're asked a question during the call, you can press:

  • 4 to respond yes

  • 5 to respond no

Courtesy: Massachusetts State 911 Department

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