top of page

Public Safety Dispatcher

210 Central Street, Hingham, MA, USA


The South Shore Regional Emergency Communications Center (S.S.R.E.C.C.) is a Regional Emergency Communications Center (RECC) that supports the towns of Cohasset, Hingham, Hull, and Norwell.

The SSRECC is continually accepting applicants for the position of dispatcher to operate the public safety communications systems that support the operations of the four member towns. This position will work with existing dispatchers receiving emergency and non-emergency calls for service over the telephone and by other means, employing appropriate call screening protocols, entering data into a computer(s) as it is being received, and dispatching the appropriate public safety resources. This position is responsible for interaction with other public safety dispatch agencies including the field personnel in law enforcement, fire, and EMS. This position is required to respond appropriately and professionally to requests for services from the public as well as field personnel from the member municipalities.


Physical Demands:

  • Dexterity of hands and fingers to operate a computer mouse, keyboard, and touch screens connected to multiple monitors while completing electronic and written entries required for proper incident documentation.

  • Sitting for extended periods of time while monitoring a variety of public safety communications systems.

  • Vision, specifically to include up close, distance, color and peripheral, depth perception and ability to adjust focus.

  • Hearing and speaking to exchange information with emergency callers and public safety personnel via telephone and radio.

  • Applicants must be capable of typing at least 30 words per minute.


Essential Job Duties


  • Processes incoming and outgoing emergency and non-emergency telephone calls ensuring agency policy, and procedures are met.

  • Dispatches and communicates with law enforcement, fire, and EMS units ensuring the agency policy and procedures are met.

  • Speaks English clearly and verbally communicate effectively.

  • Learns and maintains familiarity with the general geography of the communities served.

  • Works effectively and calmly in a high-stress environment.

  • Make appropriate decisions based on minimal information.

  • Possess the ability to recall details and record information/numbers quickly and correctly.

  • Meets all training requirements and certifications required by the SSRECC

  • The S.S.R.E.C.C. operates under the requirements of 560 CMR 2.00 State 911 Department standards for NG9-1-1 and other regulations.

Essential Functions

Work Environment:

  • Shift work environment where hours of work will be driven by call volume and other workload factors of the SSRECC rather than the convenience of the staff.

  • 365, 24/7 operations with a rotating work schedule encompassing weekends and holidays

  • In addition to scheduled shifts, call-back, holdover, and overtime requirements exist.

  • Work performed at a technology-driven stationary work position.


Required Education and Experience:

  • Two (2) years of practical working knowledge and paid experience in public safety communications is preferred.

  • High school diploma or equivalent. College degree preferred.

  • Valid Massachusetts motor vehicle operator’s license


Preferred Education and Experience:

  • Preferred applicants to be certified in CPR

  • Preferred applicants to be certified in APCO PST1 and EMD protocols.

  • Preferred applicants to be certified in LEAPS/CJIS

  • Strong geographic knowledge of the SSRECC towns and surrounding communities is preferred.

  • Applicants must successfully complete a background check, and basic physical and drug testing prior to employment.


Salary and Benefits:

  • Full-time union position. Will be assigned a shift based on CBA and department need

  • Starting pay rate $25.50 per hour with potential for shift differential and overtime

  • SSRECC currently uses eight (8.5) hour shifts on a 4 and 2 schedule. The schedule subject to subject to change based on operational needs.

  • Includes personnel time, holiday pay, health insurance benefits, municipal retirement plan, and longevity pay after 10 years.


To Apply:

Applicants can contact the SSRECC by emailing Deputy Director Johnathan Gordon at Applications will be sent to candidates via email.

bottom of page